Privacy Policy

We collect information you provide directly to us, as well as information collected automatically when you use our website.

We use your information for the following purposes:

• Schedule and confirm your detailing appointments.
• Send service-related text messages, emails, and notifications (booking confirmations, reminders, completion updates).
• Process payments and provide customer support.
• Manage your account, loyalty points, tier status, and rewards.
• Process referral rewards when you or a friend use a referral code.
• Send occasional marketing offers and promotions (only if you have opted in).
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our Terms & Conditions.
• Protect against fraud, unauthorized transactions, and other illegal activities.

Distinction Detail values your privacy regarding mobile messaging.

• No Sharing with Third Parties: Mobile information, including phone numbers and messaging content, will not be shared with third parties or affiliates for marketing or promotional purposes.
• Opt-In Data Protection: All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Opt-Out: Reply STOP to any message to unsubscribe from SMS communications. Reply HELP for assistance.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party companies that help us operate our business (payment processors, SMS providers, email services). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: When required by law, subpoena, court order, or government regulation.
• Safety & Protection: When we believe disclosure is necessary to protect the rights, property, or safety of Distinction Detail, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. You will be notified of any such change.

We implement industry-standard security measures to protect your personal information, including:

• Encryption: Passwords are hashed using bcrypt encryption and can never be viewed or recovered, even by our staff.
• Secure Connections: Our website uses HTTPS/TLS encryption for all data transmitted between your browser and our servers.
• Access Controls: Personal data access is restricted to authorized personnel only.
• CSRF Protection: All form submissions are protected against cross-site request forgery attacks.
• SQL Injection Prevention: All database queries use parameterized prepared statements.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain your information as necessary to:

• Comply with legal obligations (e.g., tax and accounting records).
• Resolve disputes and enforce our agreements.
• Maintain business records for a reasonable period.

If you request account deletion, we will delete or anonymize your personal information within 30 days, except for data we are legally required to retain.

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality, such as maintaining your login session. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website to improve the user experience. These are anonymous and aggregated.

We do not use cookies for third-party advertising. Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of marketing communications at any time. For SMS, reply STOP to any message. For email, click the "Unsubscribe" link in the footer of any marketing email.
• Data Portability: You may request your data in a commonly used, machine-readable format.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at support@distinctiondetail.com. We will respond to your request within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collection, and any third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: You will not receive different service or pricing for exercising your CCPA rights.

To make a CCPA request, email us at support@distinctiondetail.com with the subject line "CCPA Request." We will verify your identity before processing your request.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 in accordance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@distinctiondetail.com.

Our website may contain links to third-party websites or services (such as social media platforms or payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. For material changes, we will make reasonable efforts to notify registered users via email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: