Terms & Conditions

Booking: All appointments must be confirmed by a Distinction Detail representative. Submitting a booking request through our website does not guarantee an appointment until you receive confirmation from us.

Cancellations: We require at least 24 hours' notice for cancellations. Failure to provide adequate notice may result in a cancellation fee of $50.

No-Shows: If you are not available at the scheduled time and location without prior notice, a no-show fee of $50 may be charged.

Access to Vehicle: The customer must ensure the vehicle is accessible and in the agreed-upon location at the time of service. Vehicles must be unlocked or keys/fob provided to the technician.

Service Scope: The specific services to be performed will be as agreed upon at the time of booking. Distinction Detail reserves the right to refuse or modify service if the vehicle condition differs significantly from what was described.

By opting into text messaging from Distinction Detail, you agree to the following:

• Purpose: You will receive service updates (booking confirmations, reminders, and status updates) and, if opted in, marketing promotions.
• Frequency: Message frequency varies based on your interaction with us. Service messages are sent only in relation to your bookings. Marketing messages will not exceed 4 per month.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You can cancel the SMS service at any time. Text "STOP" to the number sending the messages. You will receive a confirmation that you have been unsubscribed. After opting out, you will no longer receive messages from us unless you opt in again.
• Help: If you are experiencing issues with the messaging program, reply with the keyword "HELP" for more assistance, or contact us at support@distinctiondetail.com.
• Consent: Consent to receive text messages is not a condition of purchasing any goods or services. You may book and use our services without opting into SMS.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Payment is due upon completion of the service unless otherwise agreed in writing. We accept major credit cards, debit cards, and other payment methods as indicated at the time of service.

We reserve the right to adjust pricing based on the actual condition of the vehicle upon arrival. If the condition of the vehicle requires significantly more work than originally estimated, we will notify you of the revised price before proceeding. You may decline the revised pricing, in which case we will perform only the originally agreed-upon services at the original price.

Membership Billing: If you subscribe to a membership plan, your payment method will be charged automatically on a recurring basis according to your plan's billing cycle. You may cancel your membership at any time, effective at the end of your current billing period.

Distinction Detail offers a loyalty rewards program to registered users. By participating, you agree to the following:

• Points are earned based on the amount paid for completed services and may be subject to a tier-based multiplier.
• Points have no cash value and cannot be transferred, sold, or exchanged for cash.
• Points may be redeemed for discounts, free add-ons, or other rewards as described on our website.
• Distinction Detail reserves the right to modify, suspend, or discontinue the rewards program at any time with reasonable notice. Any points accrued prior to discontinuation will remain redeemable for 90 days after notice is given.
• Abuse of the rewards program, including creating multiple accounts, fraudulent referrals, or other manipulation, may result in forfeiture of points and account suspension.
• Loyalty tier status is determined by lifetime spending and is evaluated automatically.

When you create an account with Distinction Detail, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Providing accurate, current, and complete information during registration and keeping it updated.
• Notifying us immediately of any unauthorized use of your account at support@distinctiondetail.com.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

Distinction Detail is committed to providing high-quality service with the utmost care. However, we are not responsible for:

• Pre-existing damage to the vehicle, including but not limited to scratches, dents, chips, or mechanical issues present before service begins.
• Items left inside the vehicle during service. Please remove all valuables and personal belongings prior to your appointment.
• Damage resulting from mechanical failure, manufacturing defects, or aged/deteriorated materials (e.g., brittle plastic trim, peeling clear coat, oxidized paint, worn leather, or cracked dashboards).
• Damage caused by aftermarket modifications or non-factory installations.

We will document the vehicle's condition before beginning work. If you believe damage occurred during service, please report it within 24 hours for investigation.

To the maximum extent permitted by applicable law, Distinction Detail's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

In no event shall Distinction Detail be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of profits, or loss of data, regardless of the cause of action.

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with the quality of our service, contact us within 48 hours of service completion and we will re-do the service at no additional cost. This guarantee applies to the quality of work performed and does not cover pre-existing conditions or issues outside the scope of the original service.

All content on the Distinction Detail website, including text, graphics, logos, images, and software, is the property of Distinction Detail and is protected by United States copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.

You agree to use this website only for lawful purposes. You may not:

• Use the website in any way that violates federal, state, or local law.
• Attempt to gain unauthorized access to any part of the website, accounts, or systems.
• Use automated tools (bots, scrapers, etc.) to access the website without prior written permission.
• Interfere with or disrupt the website or servers.

You agree to indemnify, defend, and hold harmless Distinction Detail, its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of our services or violation of these Terms.

In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting Distinction Detail at support@distinctiondetail.com. We will make good-faith efforts to resolve any dispute within 30 days.

If a dispute cannot be resolved informally, both parties agree that the dispute shall be resolved through binding arbitration in the State of Utah, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs for arbitration.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

Distinction Detail reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

For material changes, we will make reasonable efforts to notify registered users via email.

You must be at least 18 years of age to use our services, create an account, or enter into any agreement with Distinction Detail. By using our website or booking a service, you represent that you are at least 18 years old.

These Terms and any disputes arising hereunder are governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms & Conditions, please contact us: